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# Trouble shooting
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First see the [omero](https://omero.research.uts.edu.au) webpage is functioning. If you are unable to connect there is probably something wrong with the server.
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First see if the [omero](https://omero.research.uts.edu.au) webpage is functioning. If you are unable to connect there is probably something wrong with the server.
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## OMERO.insight (desktop application)
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#### Connection times out
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* Make sure you're connected to the UTS network. I you are working externally then connect using a [VPN](https://uts.service-now.com/serviceconnect/?id=kb_article&sys_id=85dd08776fc2f100089be4021c3ee48f).
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* Make sure you're connected to the UTS network. I you are working externally then connect using through the [VPN](https://uts.service-now.com/serviceconnect/?id=kb_article&sys_id=85dd08776fc2f100089be4021c3ee48f).
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#### I keep being told my username / password is wrong:
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* [Is the version of OMERO.insight the same as the sever?](./client_version)
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| ... | ... | @@ -23,6 +23,7 @@ The OMERO.insight client doesn't handle changes in your network [connection](./m |
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## OMERO.web
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## Web page won't load
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* Check that the URL is https:omero.research.uts.edu.au
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* Make sure you're connected to the UTS network. I you are working externally then connect using a [VPN](https://uts.service-now.com/serviceconnect/?id=kb_article&sys_id=85dd08776fc2f100089be4021c3ee48f).
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