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# Trouble shooting
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First see if the [omero](https://omero.research.uts.edu.au) webpage is functioning. If you are unable to connect there is probably something wrong with the server.
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First see if the [omero](https://omero.research.uts.edu.au) webpage is functioning. If you are unable to connect you may need to [connect through the VPN]() probably something wrong with the server.
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## OMERO.web
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### Web page won't load
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* Check that the URL has the `https` has the start:[https:omero.research.uts.edu.au](https:omero.research.uts.edu.au)
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* Make sure you're connected to the UTS network. I you are working externally then connect using the VPN. Instructions available [here](https://code.research.uts.edu.au/MIF/OMERO-instructions/wikis/clients/off-site-instructions) and [here](https://uts.service-now.com/serviceconnect/?id=kb_article&sys_id=85dd08776fc2f100089be4021c3ee48f).
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### I can't see any pictures
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When you log in you will see the data you own in your default group. If all you can see empty page try the following:
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1. Click on the Group button at the top-left of the webpage under the OMERO icon.
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2. Select a group you're a member of
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3. Click `Show All Members`
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### Download times out
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If file you're downloading is large it may exceed the download limits for your browser and you might see
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* Gateway Time out. 504, [nginx time out](./media/nginx_timeout.png)
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* Zip64 error
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**Solution:** Use OMERO.insight for downloads. Installed on the computer lab or install through UTS SelfService Software install to install on your computer.
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### Random crashes
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Maybe due to timeout on requests from the server to the database.
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## OMERO.insight (desktop application)
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| ... | ... | @@ -20,21 +49,3 @@ First see if the [omero](https://omero.research.uts.edu.au) webpage is functioni |
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The OMERO.insight client doesn't handle changes in your network [connection](./media/connection_lost.png) well. This may occur when moving between WiFi network areas or disconnecting from the ethernet.
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**Solution:** close and reconnect. Avoid moving between networks with the client open. |
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## OMERO.web
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## Web page won't load
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* Check that the URL is https:omero.research.uts.edu.au
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* Make sure you're connected to the UTS network. I you are working externally then connect using a [VPN](https://uts.service-now.com/serviceconnect/?id=kb_article&sys_id=85dd08776fc2f100089be4021c3ee48f).
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### Download times out
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* Gateway Time out. 504, [nginx time out](./media/nginx_timeout.png)
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* Zip64 error
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**Solution:** Use OMERO.insight for downloads. Installed on the computer lab or request IT to install on your computer.
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### Random crashes
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[Data Retrieval](./media/comm_error.png)
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Maybe due to timeout on requests from the server to the database. |
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\ No newline at end of file |
