issues/import/server/2017115-1100/details.md

+
+
+## User unable to download files 
+2017-11-16 at 10.34.57 AM
+
+User on a laptop macOS, connecting over Wifi
+
+* Unable to create `.zip`
+* Individual download fails for sizes >500MB
+
+![macOS](./media/lori_fail_30.png)
+
+## Replicated on macOS
+2017-11-16 at 10.38.23 am
+
+I was able to replicate this on my laptop: macOS , connecting over ethernet
+### `.zip` creation fails
+
+1. Select files and choose create .zip
+![](./media/OSX_create_zip_30.png)
+2. Wait screen appear, wait 2-3 min
+![](./media/OSX_wait_zip_30.png)
+3. Fails
+![](./media/OSX_fail_zip_30.png)
+
+Individual file download works (even for files >500MB)
+
+## Replicated on Windows
+I was able to replicate the `.zip` fail in windows as well
+
+1. Select files and choose create .zip
+![](./media/Win7_create_zip_30.png)
+2. Wait screen appear, wait 2-3 min
+![](./media/Win7_wait_zip_30.png)
+3. Fails
+![](./media/Win7_fail_zip_30.png)
+
+
+
+